TERMS AND CONDITIONS

DATE: February 2014

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products listed on our site to you. Please read these terms and conditions carefully before ordering any products from our site. By accessing our site and placing an order you agreed to be bound by these terms and conditions and our terms of use policy.

If you have any questions relating to these terms and conditions please contact info@yuetbenrestaurant.co.uk before you place an order. If you do not accept these terms and condition please do not order anything from us and please exit our site.

Information about us

www.yuetbenrestaurant.co.uk is a website operated by Yuet Ben Restaurant (hereafter referred to as “Yuet Ben”), located at 64 Main Street, Frodsham, Cheshire, WA6 7AU, UK.

Purpose

The purpose of our website is to provide information about our restaurant and our food as well as offering the facility to order takeaway food online and have it delivered to your door. We only operate in the Frodsham area and will deliver only to addresses within a five (5) miles radius of Frodsham. Anywhere beyond is subject to management's discretion. There is also a delivery charge depending on the delivery postcode and the order amount.

Service availability

www.yuetbenrestaurant.co.uk offers a delivery service only to addresses within a five (5) miles radius of Frodsham, subject to management's discretion. We do not deliver outside of this area but all customers, wherever they are located, are welcome to collect their order from our restaurant.

Where delivery has been requested, we will contact you by phone to give you an estimated time of delivery. If we anticipate a problem in meeting this target, we will contact you by phone. For this reason, customers must always provide a valid phone number when ordering.

Your status

By placing an order through our site, you warrant that:
(a) you are legally capable of entering into binding contracts; and
(b) you are at least 18 years old.

Orders

After placing an online order, you will be presented with a screen thanking you for your order and displaying your order number. At this point, a contract has been formed between you and Yuet Ben.

You should also receive a confirmation email. Please make sure the email address that you provide is correct and your mailbox is in proper working order.

At least one contact telephone number, ideally a landline, must be provided to allow the order to be confirmed.

Incorrect personal details may lead to problems with your order such as delays in delivery. Yuet Ben cannot accept any responsibility for any such problems.

All food preparation and deliveries are the sole responsibility of Yuet Ben after accepting the order.

Yuet Ben provides a quality service. If you have any issues with your order, please contact us as soon as possible and give us the opportunity of putting right anything you are not happy with.

Products

Yuet Ben reserves the right to change its food menus at any time and without prior notification. In most cases, changes to our menus will be instantly reflected on this website though we do not guarantee that the products offered on the website will always be available.

Cancellation and order fulfilment

You have the right to cancel an order at any time up until you receive a Confirmation Telephone Call from us and you will be refunded in full any payments you have made. Refunds will be made using the same method as used by you to pay for the order unless agreed otherwise by both parties.

Orders cancelled after your order has been confirmed by telephone will not be eligible for refund.

As time will be of the essence, orders must be cancelled by telephone, quoting your order number.

Yuet Ben reserves the right not to accept or fulfil an order at any time and for any reason. We will notify you immediately if your order has been cancelled. Where applicable, refunds will be processed as soon as possible.

Price and payment

The price of any Products will be as quoted on our site. In the event that Yuet Ben has erroneously published incorrect pricing, we reserve the right not to fulfil any orders placed at the incorrect pricing.

Yuet Ben reserves the right to change the price of our products at any time and without prior notification.

Online payment for all orders is by way of PayPal. You do not need a PayPal account to make a payment as PayPal gives you the option of paying by credit card as a 'Guest' account. When paying online, payment is taken immediately, at the time you place your order. All payments are processed over a secure server and are fully encrypted, using SSL technology.

Refunds will be made within 5 working days.

You can choose to pay at the point of collection at the restaurant by cash, Maestro, Visa Delta, Visa and MasterCard. When your ordered is delivered to your door, we only accept cash.

Your privacy

Our Privacy Policy and our Cookie Policy form an integral part of these terms and conditions and you are encouraged to read both documents. These explain what data we collect and process when you visit our website and when you use the online ordering facility.

Your responsibility

It is your responsibility to use virus checking software on any material downloaded from the Website and to ensure the compatibility of such software with your equipment. You also accept that the internet is not a totally secure medium and that Yuet Ben does not make any warranties, express or implied, that information submitted to us via the Website will be safe from unauthorised access or use.

Our responsibility

Yuet Ben will take all reasonable and appropriate measures to protect and secure the information provided by you through the course of browsing the Website and through the course of using our online ordering facility. We further endeavour to be transparent about the pricing and avilability of our products and to provide a quality service at all times.

Intellectual property

All content on the Website is, unless stated otherwise, the intellectual property of Yuet Ben. You may not print, copy, reproduce, download, republish, broadcast, transmit, display, modify or re-use the materials from the Website for anything other than personal, non-commercial use, including in particular any purpose which publicly re-sells or re-uses the materials, without the prior written consent of the copyright holder.

All copyright, trademarks and other intellectual property rights in the Website and its content (including without limitation the design, text, graphics, logos, icons, images and all software, databases and source code connected with the Website) are owned by or licensed to Yuet Ben or otherwise used by Yuet Ben as permitted by law.

Liability

To the extent permitted by law, Yuet Ben provides the Website and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of the Website, or that it will be timely or error-free, that defects will be corrected, or that the Website or server that makes it available are free of viruses or other harmful components.

Subject to the previous paragraph, the proprietors of Yuet Ben, its employees, contractors and agents shall have no liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use the Website.

Nothing in these terms shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.

Our liability for losses you suffer as a result of Yuet Ben breaking this contract, including deliberate breaches, is strictly limited to the purchase price of the Product(s) you order.

Our right to change these terms and conditions

Yuet Ben reserves the right to revise and amend these terms and conditions from time to time without prior notification.

You will be subject to the policies and terms and conditions in force at the specific time that you order Product(s) from Yuet Ben.

How to contact us

Our postal address is shown at the top of this document. You may also contact us by telephone on 01928 732232 or by email at info@yuetbenrestaurant.co.uk.